Service Levels

The staff of the HSA Contact Centre are available to take your calls at LoCall 0818 289 389 between 9.00 a.m. and 3.00 p.m. Monday to Friday.

We will deal with all customers promptly and efficiently and will provide our service in a straightforward, polite, helpful, open and professional manner.  Please see our Customer Charter for customer service commitments.

If you are not satisfied with the service provided by the HSA Contact Centre or you believe the service you have received falls short of what is outlined in the above Charter, we want to hear about it. 

Complaints about the service you have received will be dealt with in a prompt manner and you will be given a single point of contact to bring your complaint to a conclusion. To make a complaint, please write to:

Mr. Gavin Lonergan
Head of Communications
Health and Safety Authority
Kilkenny Field Office
3rd Floor
Hebron House
Hebron Road


The HSA Contact Centre is committed to evaluating and improving its services.  We will evaluate our services on a regular basis and may contact you for your feedback.  To help us improve our services, we would appreciate if you would take the time to respond fully to any customer survey or questionnaire that we may ask you to take part in, either written or by telephone.

If you would like to provide any feedback on your experience with the HSA Contact Centre please email